Digital Sticker FAQs

This year we are excited to have two new innovative ways for supporters to get their Casual Day Stickers while embracing the ‘new normal’. With new innovations come some quirks and queries. We hope to answer some of your questions below. If not, please email info@casday.co.za and we will be happy to assist.

+ SMS STICKER FAQS

SMS Sticker FAQ’s


Q: I have SMSed my name to 38224 (R20/SMS), but I am not getting a reply SMS. Why not?

  • This may mean that you could not send a Premium Rated SMS from your phone at this point in time.
  • Please check your phone to see if you have connectivity. If you don’t have network connection, the SMS will fail to send.
  • Please check you have enough airtime available, at least R20. If you don’t have enough airtime available on their phone, the SMS will not send.
    • If you are on contract and you haven’t set your Usage Limit with your network, it is defaulted to zero, which means you are not allowed to use your airtime to send premium rated SMSes, like R1 or R20.
      • To explain: “Your usage limit manages the airtime, SMS’s or data available beyond your subscription or recurring bundles. Set your usage limits to prevent a shock when your bill arrives, and to avoid the hassle of recharging.”
      • Vodacom lets you know that your SMS fails, so you know your SMS did not go out, but MTN doesn’t.
    • If the SMS does not go out, you will not be charged.

Q: I have an SMS bundle I can use, but I am not getting my SMS reply when I send an SMS to 38224 (R20/SMS). Why not?

  • Unfortunately, the networks do not allow you to use your free or bundled SMSes to send an SMS to a Premium Rated SMS eg R1 or R20.
  • You will need to use the airtime on your phone to be able to send out a Premium Rated SMS.

Q: I am on contract, and have airtime, but I am not getting my SMS reply when I send an SMS to 38224 (R20/SMS). Why not?

  • Please check if you have set your Usage Limit with your network.
  • If you are on contract and you haven’t set your Usage Limit with your network, it is defaulted to zero, which means you are not allowed to use your airtime to send premium rated SMSes, like R1 or R20.
    • To explain: “Your usage limit manages the airtime, SMS’s or data available beyond your subscription or recurring bundles. Set your usage limits to prevent a shock when your bill arrives, and to avoid the hassle of recharging.”
    • Vodacom lets you know that your SMS fails, so you know your SMS did not go out, but MTN doesn’t.

Q: I have got my reply SMS but not my Digital Sticker via MMS. Why not?

  • Only if your phone can receive MMSes would we be able to send you your Digital Sticker on MMS. Smartphones, and feature phones that can connect to the Internet, can generally receive MMSes.
  • The personalised MMS can take up to an hour to generate and send, but we do not send during the night (8pm – 8am) and on the weekends (Saturdays after 13:00) or public holidays, as per the the WASPA Code of Conduct (https://waspa.org.za/coc/16-6/ Clause 16.8)
  • If you don’t get your personalised Digital Sticker via MMS, and you have connection to the Internet on your phone, you can click on the link in the SMS to view a generic Digital Sticker online at casualday.co.za/digital-sticker. Please note that the generic online version does not contain your name and should not be shared.

Q: Do I have to get a Digital Sticker to prove I have paid R20 in support of Casual Day?

  • No, whether you get your personalised sms sticker or a physical sticker, or cannot get your digital sticker for any of the reasons above, we appreciate your R20 donation and you are entitled to wear Side by Side clothes on Casual Day, 3 December 2020.

Q: By when can I get my digital sticker to support Casual Day?

  • The Digital Sticker service via SMS & MMS is available up to 15 Dec 2020.

Q: Can I buy a digital sticker for someone else?

  • Yes! Just SMS the person’s first name to 38224 to generate an MMS with a Digital Sticker with their name in it, and forward the MMS to them.
  • Please note though that you will be paying R20 for it from your airtime.
+ ONLINE STICKER FAQS

Online Digital Sticker FAQ’s


Q: Can I get a personalised sticker for more than one person?

  • Yes you can! Simply increase the quantity of stickers you would like in the quantity block.
  • Fill in the additional name fields that appear with the names of the additional people who you would like to get personalised stickers for.

Q: Where do the additional stickers go?

  • Your first sticker will be generated and appear on screen.
  • The additional names will be emailed to your email address that you supply along with your one.
  • FOrward onto your friends and family

Q: What do I do if the additional stickers do not arrive via email?

  • It could be that the email has gone to your junk mail or spam folder. Please check these folders to see if they have arrived there.
  • If you still do not receive your stickers via email please email info@casday.co.za and we will resolve the issue promptly.

Q: I am having trouble sharing to social media?

  • If you are somehow blocked from sharing to social media or you have a problem with the sharing buttons, you can download your sticker to your computer and upload to social media that way.

Q: Are Payments on your site secure?

  • We have chosen the Payfast payment gateway for its variety of payment methods including credit card, debit card, Instant EFT and Snapscan.
  • Payfast is a widely used and trusted payment gateway for over 80 000 large and small online businesses. You can find info about their security here: https://www.payfast.co.za/security-fraud