Digital Sticker FAQ’s


Q: I have SMSed my name to 38224 (R10/SMS), but I am not getting a reply SMS. Why not?

  • This may mean that you could not send a Premium Rated SMS from your phone at this point in time.
  • Please check your phone to see if you have connectivity. If you don’t have network connection, the SMS will fail to send.
  • Please check you have enough airtime available, at least R10. If you don’t have enough airtime available on their phone, the SMS will not send.
    • If you are on contract and you haven’t set your Usage Limit with your network, it is defaulted to zero, which means you are not allowed to use your airtime to send premium rated SMSes, like R1 or R10.
      • To explain: “Your usage limit manages the airtime, SMS’s or data available beyond your subscription or recurring bundles. Set your usage limits to prevent a shock when your bill arrives, and to avoid the hassle of recharging.”
      • Vodacom lets you know that your SMS fails, so you know your SMS did not go out, but MTN doesn’t.
    • If the SMS does not go out, you will not be charged.

 

Q: I have an SMS bundle I can use, but I am not getting my SMS reply when I send an SMS to 38224 (R10/SMS). Why not?

  • Unfortunately, the networks do not allow you to use your free or bundled SMSes to send an SMS to a Premium Rated SMS eg R1 or R10.
  • You will need to use the airtime on your phone to be able to send out a Premium Rated SMS.

 

Q: I am on contract, and have airtime, but I am not getting my SMS reply when I send an SMS to 38224 (R10/SMS). Why not?

  • Please check if you have set your Usage Limit with your network.
  • If you are on contract and you haven’t set your Usage Limit with your network, it is defaulted to zero, which means you are not allowed to use your airtime to send premium rated SMSes, like R1 or R10.
    • To explain: “Your usage limit manages the airtime, SMS’s or data available beyond your subscription or recurring bundles. Set your usage limits to prevent a shock when your bill arrives, and to avoid the hassle of recharging.”
    • Vodacom lets you know that your SMS fails, so you know your SMS did not go out, but MTN doesn’t.

 

Q: I have got my reply SMS but not my Digital Sticker via MMS. Why not?

  • Only if your phone can receive MMSes would we be able to send you your Digital Sticker on MMS. Smartphones, and feature phones that can connect to the Internet, can generally receive MMSes.
  • The personalised MMS can take up to an hour to generate and send, but we do not send during the night (8pm – 8am) and on the weekends (Saturdays after 13:00) or public holidays, as per the the WASPA Code of Conduct (https://waspa.org.za/coc/16-6/ Clause 16.8)
  • If you don’t get your personalised Digital Sticker via MMS, and you have connection to the Internet on your phone, you can click on the link in the SMS to view a generic Digital Sticker online at casualday.co.za/digital-sticker. Please note that the generic online version does not contain your name and should not be shared.

 

Q: Do I have to get a Digital Sticker to prove I have paid R10 in support of Casual Day?

  • No, whether you get your personalised digital sticker or a physical sticker, or cannot get your digital sticker for any of the reasons above, we appreciate your R10 donation and you are entitled to wear Time to Shine clothes on Casual Day, 6 Sep 2019.

 

Q: By when can I get my digital sticker to support Casual Day?

  • The Digital Sticker service via SMS & MMS  is available up to 14 Sep 2019.

 

Q: Can I buy a digital sticker for someone else?

  • Yes! Just SMS the person’s first name to 38224 to generate an MMS with a Digital Sticker with their name in it, and forward the MMS to them.
  • Please note though that you will be paying R10 for it from your airtime.